'Comfort&Clean Pack' to NewYork and Boston Hottub

shipping & returns

Returns & Exchanges

Since most of our items are custom-made, if you wish to cancel your order for free of charge, you have to email us within 2 (two) business days of the date of the purchase, and cancel your order. If you choose to cancel your order after 2 (two) business days, you will be charged 10% (ten per cent) of the total purchase price to cover costs incurred on your behalf. If you choose to cancel your order after the item has been shipped but not more than 30 (thirty) days, you will be responsible for the shipping charges in the amount of $500 (five hundred dollars) plus 10% (ten per cent) of the total invoice to cover costs incurred on your behalf.

When you need to return any purchased item, you have to provide the proof of purchase and obtain a Return Merchandise Authorization (RMA) number.

A valid return should be based on one of the following conditions and as per the requirements listed below:

All returns require Return Merchandise Authorization (RMA).
After obtaining an RMA, you have to ensure that your return is adequately packed for shipping and insured
Clearly and legibly indicate the provided RMA number on the package. Returns without an RMA cannot be accepted, consequently will not be accepted.
We must receive your return within 30 (thirty) calendar days of purchase.
Merchandise must be in original, salable condition without cosmetic damage, or any other damage.
Original shipping and handling charges are not refundable.
Customer is responsible for the safe return if the package including the shipping and the related insurance.

To Request an RMA:
Provide your name and contact information, the order number, the date of purchase, the product plate information (indicating model name, serial number, configuration ID), any photos or other media files if your reason for the return is any kind of damage.

Use the Support Request Form online as the quickest way to obtain an RMA (fastest way - no waiting on hold).

In the case you experience any difficulty in using the form, contact us via email at support@buenospa.com with the above listed information. Alternatively, call our Customer Service at (800) 265-9182 between 8 am and 5 pm EST, from Monday to Friday.

You are responsible for safe return shipping. After obtaining an RMA, please make sure that your return is adequately packed and insured. Clearly note the provided RMA number on the package. Returns without an RMA cannot and will not be accepted.

Last updated in February 2021

Reviews

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'Comfort&Clean Pack' to NewYork and Boston Hottub

Regular price: $500.00
Sale price: $500.00
Regular price: ~~$500.00~~
Unit price: per

The C&C package is a great opportunity to get a useful comfort and cleaning accessory in one order!

If you buy the C&C Pack product from our website you will get the following accessories:

Easy Cover lifter

A hot tub cover can be heavy. Protect it and your back by choosing a cover lifter. This simple to use accessory allows only one person to remove and replace the hot tub cover easily and safely.

Spastep

Maintenance free hot tub steps, made of UV-resistant plastic with anti-slip rubber treads – the best choice for your hot tub.

Spawand

The spawand manual pool and spa cleaner is a great device for collecting particles from the footwell and seats without needing to drain down the water.

2 pcs Spa filters

The filter can be highly efficient to reduce hair, leaves, dust, sediments and sand.

Do you not have a hot tub? Check out our hot tubs, and choose the one you prefer.

Shipping calculated at checkout.

Only 6 pieces in stock!

shipping & returns

Returns & Exchanges

Since most of our items are custom-made, if you wish to cancel your order for free of charge, you have to email us within 2 (two) business days of the date of the purchase, and cancel your order. If you choose to cancel your order after 2 (two) business days, you will be charged 10% (ten per cent) of the total purchase price to cover costs incurred on your behalf. If you choose to cancel your order after the item has been shipped but not more than 30 (thirty) days, you will be responsible for the shipping charges in the amount of $500 (five hundred dollars) plus 10% (ten per cent) of the total invoice to cover costs incurred on your behalf.

When you need to return any purchased item, you have to provide the proof of purchase and obtain a Return Merchandise Authorization (RMA) number.

A valid return should be based on one of the following conditions and as per the requirements listed below:

All returns require Return Merchandise Authorization (RMA).
After obtaining an RMA, you have to ensure that your return is adequately packed for shipping and insured
Clearly and legibly indicate the provided RMA number on the package. Returns without an RMA cannot be accepted, consequently will not be accepted.
We must receive your return within 30 (thirty) calendar days of purchase.
Merchandise must be in original, salable condition without cosmetic damage, or any other damage.
Original shipping and handling charges are not refundable.
Customer is responsible for the safe return if the package including the shipping and the related insurance.

To Request an RMA:
Provide your name and contact information, the order number, the date of purchase, the product plate information (indicating model name, serial number, configuration ID), any photos or other media files if your reason for the return is any kind of damage.

Use the Support Request Form online as the quickest way to obtain an RMA (fastest way - no waiting on hold).

In the case you experience any difficulty in using the form, contact us via email at support@buenospa.com with the above listed information. Alternatively, call our Customer Service at (800) 265-9182 between 8 am and 5 pm EST, from Monday to Friday.

You are responsible for safe return shipping. After obtaining an RMA, please make sure that your return is adequately packed and insured. Clearly note the provided RMA number on the package. Returns without an RMA cannot and will not be accepted.

Last updated in February 2021