Shipment Terms

Shipping Cost


Variable Shipping Policy for U.S. 47-States:
  • Standard shipping included to the U.S. 47-states (minus CA, AK, HI) on all orders with a merchandise total of $500 or more.
  • Package orders under $500 ship to the U.S. 47-states for a flat rate of just $24.95.
  • White glove deliveries call for quote – not available in all regions.

Alaska, California & Hawaii:
We do not currently ship to Alaska, California & Hawaii.

Canada:
We are not authorized to ship to Canada but can ship to any address near the Canadian Border you may choose.

We only ship within the U.S.A. Sorry, no shipping to offshore U.S. territories or other countries.

Order Processing


Quick Shipping for Supplies and Other Stocked Items: Orders for stocked merchandise placed by 9 PM Eastern Time (6 PM Pacific) are normally shipped by the fifth business day. This excludes weekends and holidays.

Bueno Spas are limited in availability to production scheduling per model. If we are out of the model you choose, expect to wait a reasonable time. Due to heightened market demand at the factory, please allow up to 12-24 weeks for production. Add shipping time in transit, typically up to 5-10 additional business days.

Spa Delivery


The freight company will contact you in advance of the delivery, to give an expected arrival window. We strongly recommend that you or someone you trust be at the delivery address to sign for the delivery.

*** SEE INSTRUCTION ONLINE ABOUT RECEIVING YOUR SPA ***

At the time of delivery, check for damage. Giving the freight company permission to leave the delivery without inspection exposes you to all liability for damage or loss.

Potential Split Shipments:
Please don't be concerned if your entire order is not delivered together. Your merchandise may arrive in multiple cartons, and sometimes on different days. It all depends on a number of factors, so please read below before contacting us:
  • Spa accessories could be shipped from a different warehouse and arrive separately.
  • Large, bulky items are often shipped factory-direct (freight), separately from other items such as supplies.
  • Parts of your order may be shipped by different carriers such as FedEx, UPS, Postal Service, or freight. 


Taxes


For states where applicable, sales tax is collected for remittance back to the states, based on the order delivery destination. Shipping & handling charges may be taxable based on applicable state laws. No tax is collected for deliveries to states that do not have sales tax.

Return/Cancellation Policy


Since most of our items are custom made, if you wish to cancel your order for free of charge, you must email us within 2 working days of the purchase that you are cancelling the order. If you choose to cancel your order after 2 working days, you will be charged 10% of the total purchase price to cover costs incurred on your behalf. If you choose to cancel your order after the item has shipped but no more than 30 days, you will be responsible for shipping charges of $500 plus 10% of the total invoice to cover costs incurred on your behalf.