Returns & Exchanges

After purchase, you can return your Buenospa hot tub for up to 100 days if you have any displeasure with it, so you can try the product during this period and have the option of returning it. However, we know for sure that Buenospa is the perfect choice for you!

Since most of our items are custom made, if you wish to cancel your order for free of charge, you must email us within 2 (two) business days of the purchase, and cancel your order. If you choose to cancel your order after 2 (two) business days, you will be charged 5% (five percent) of the total purchase price to cover costs incurred on your behalf. If you choose to cancel or exchange your order after the item has shipped but no more than 100 (one hundred) days, you will be responsible for shipping charges of $1000 (thousand dollars) plus 10% (ten per cent) of the total invoice to cover costs incurred on your behalf.

When you need to return or exchange any purchased item, you have to provide the proof of purchase and obtain a Return Merchandise Authorization (RMA) number.
A valid return should be based on one of the following conditions and as per the requirements listed below:

• All returns require Return Merchandise Authorization (RMA)
• After obtaining an RMA, you have to ensure that your return is adequately packed for shipping and insured
• Clearly and legibly indicate the provided RMA number on the package. Returns without an RMA cannot be accepted, consequently will not be accepted.
• We must receive your return within 60 (sixty) calendar days of purchase.
• Merchandise must be in original, salable condition without cosmetic damage, or any other damage.
• Original shipping and handling charges are not refundable.
• Customer is responsible for the safe return if the package including the shipping and the related insurance.
• The spa must be at curbside, and ready for pickup at the scheduled time and date.

To Request an RMA: 
Provide your name and contact information, the order number, the date of purchase, the product plate information (indicating model name, serial number, configuration ID), any photos or other media files if your reason for the return is any kind of damage. 

• Use the Support Request Form online as the quickest way to obtain an RMA (fastest way - no waiting on hold).

In the case you experience any difficulty in using the form, contact us via email at support@buenospa.com with the above listed information. Alternatively, call our Customer Service at (800) 265-9182 between 8 am and 5 pm EST, from Monday to Friday.

You are responsible for safe return shipping. After obtaining an RMA, please make sure that your return is adequately packed and insured. Clearly note the provided RMA number on the package. Returns without an RMA cannot and will not be accepted.

Last updated in March 2023